At inQuisit, we’re interested in the whole debate around the place of mediation in the good handling of healthcare complaints. It may be that mediation itself – with an independent, trained mediator brought in from outside – will only ever be viable in the most serious or intractable cases. But…

In our first post in this series, we outlined the case of Ian Paterson, the jailed breast surgeon, whose actions have prompted a new government inquiry – currently underway. At inQuisit we have experience that’s relevant. And have identified five issues we think are paramount. First, we touched on the…

In our last blog post we outlined the case of Ian Paterson, the jailed breast surgeon, whose actions have prompted a new government inquiry – currently underway. At inQuisit we have experience that’s relevant. And have identified five issues we think are paramount. Last time we looked at the patient…

Breast surgeon Ian Paterson was jailed in August 2017 for ‘17 counts of wounding patients with intent’, says this piece in The Guardian. In fact, he had been abusing the trust of his patients and employers for years. The case sent shockwaves, rightly so, across the NHS and the private healthcare sector. It wasn’t only…